1. What exactly does ROGIT sell? ROGIT specializes in waterproof picnic blankets. Our flagship blanket is a three-layer design with a soft, comfortable top, a waterproof middle membrane, and a rugged bottom that resists punctures. It is built to handle wet grass, damp sand, and muddy ground while staying dry on top. We also carry a few accessories like carrying straps and storage bags, but the blanket is our core product and the one we put all our energy into perfecting.
2. Where do you ship? We currently ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico. Unfortunately, we do not offer international shipping at this time. If you are in the US and want a blanket that keeps you dry, we have got you covered, no matter how remote your picnic spot is. We use reliable carriers to make sure your order arrives as quickly as possible.
3. How long does shipping take and what does it cost? Standard shipping costs $15 and takes 7-14 business days. This is for all US destinations, including Alaska, Hawaii, and Puerto Rico. Please note that orders are processed within 1-3 business days before they are handed to the carrier. So in total, you can expect your blanket within about 10-17 business days from the day you place your order. We are working on faster options for the future.
4. What is your return policy? We offer a 7-day return window from the date you receive your order. To be eligible for a return, the blanket must be unused, in its original packaging, and in the same condition as when it arrived. Please contact us first at support@rogit.shop to start the process. You will be responsible for return shipping costs unless the item arrived defective or we made an error with your order.
5. How do I track my order? Once your order is processed and shipped, we will email you a tracking number. The carrier will be USPS, UPS, or FedEx, depending on your location and the package size. You can use that tracking number on the carrier's website to see real-time updates on your delivery. If you do not receive a tracking number within 5 business days of ordering, check your spam folder or reach out to us.
6. Can I cancel my order? Yes, you can cancel your order within 24 hours of placing it, as long as it has not been shipped yet. Just email us at support@rogit.shop as soon as possible, and we will cancel it and issue a full refund. If more than 24 hours have passed, your order may already be in processing, but we will still try our best to accommodate, especially if it has not left our facility.
7. How do I clean and care for my waterproof picnic blanket? Your blanket is designed to be low-maintenance. For a quick clean, just wipe off dirt or mud with a damp cloth. For a deeper clean, you can machine wash it on a gentle cycle with cold water and mild detergent. Avoid using bleach or fabric softener, as they can degrade the waterproof membrane. Hang it to dry; do not put it in the dryer. With proper care, your blanket will stay waterproof for years.
8. Is the blanket really waterproof or just water resistant? It is truly waterproof. We use a fully laminated waterproof membrane that blocks water from seeping through from the bottom, so you stay dry even on soaking wet grass. The seams are also sealed to prevent water from leaking through stitching holes. We test each batch by pouring water on the top and setting the blanket on wet ground. If any moisture gets through, we reject the batch.
Questions? If you have any other questions, feel free to email us at support@rogit.shop. We usually reply within 24-48 hours, and we are happy to help with anything from choosing a color to troubleshooting a delivery issue.